Welcome to Khala8. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains what information we collect when you use the Khala8 platform, how it is used, and how it is kept secure.
By using Khala8's website, mobile app, or any of our services, you are considered to have consented to this Privacy Policy. We never sell your personal information or disclose it to unauthorized third parties.
Feel free to contact us with any questions about this Privacy Policy. We are always here for you and committed to full transparency.
Khala8 collects the information necessary to provide you with the best possible service. We only collect data that is strictly required to deliver that service.
Information You Provide Directly:
- Name, email address, phone number, and date of birth — provided at the time of registration.
- National ID or passport details — for KYC verification.
- Payment information — bKash, Nagad, Rocket, or bank account numbers.
- Information provided when contacting our support team.
Automatically collected information:
- IP address, browser type, and operating system information.
- Your activity on the khala8 platform — including login times, betting history, and preferences.
- Device ID and location data (on a limited basis).
- Data collected through cookies and similar tracking technologies.
Khala8 never stores your full payment card number or PIN. Sensitive financial transaction data is always kept encrypted.
Data Categories:
| Data Type |
Example |
Purpose of Collection |
| Identity Information |
Full Name, Date of Birth, NID |
Account Verification & KYC |
| Contact Us |
Email, Phone Number |
Notifications & Support |
| Financial |
Mobile Banking Number |
Deposits & Withdrawals |
| Technical |
IP, Browser, Device |
Security & Fraud Prevention |
| Usage Information |
Betting History, Preferences |
Service Improvement & Personalisation |
Khala8 is fully transparent about how your data is used. We only use information for specific, legitimate purposes. All the ways we use your data are outlined below:
- For account creation, verification, and management — so you can use Khala8 safely and securely.
- To process deposits, withdrawals, and other financial transactions.
- To complete KYC (Know Your Customer) verification and meet our legal and regulatory obligations.
- To detect and prevent fraud, money laundering, and other unlawful activities.
- To personalise your betting experience based on your preferences.
- To send you relevant promotions, bonus offers, and important updates.
- To improve platform functionality and analyze user experience.
- To provide customer support and resolve any issues you raise.
- To promote responsible gaming and identify problematic behavior.
khala8 never uses your information for marketing purposes without your consent. You can opt out of marketing communications at any time through your account settings.
Khala8 never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances:
Service Partners:
- Payment processors — data shared as necessary to complete transactions.
- KYC verification services — for identity confirmation.
- Technology and cloud service providers — for platform operations.
- Analytics services — used for platform improvement (no personally identifiable information shared).
Legal Requirements:
- In response to lawful requests from government authorities or law enforcement agencies.
- As required by court order or as part of a judicial proceeding.
- To comply with Anti-Money Laundering (AML) regulations.
Before sharing your information with any third party, Khala8 ensures they meet the same privacy standards we uphold. All partner agreements include data protection provisions.
Khala8 uses cookies and similar technologies on its website to enhance your browsing experience and keep the platform running smoothly.
Cookie Types:
- Essential Cookies: Essential for core platform functionality. Login sessions, security tokens — Khala8 cannot operate properly without these.
- Performance Cookies: Used to analyse platform performance and identify which pages are most frequently visited.
- Functional Cookies: To remember your preferences — language, theme, and other settings.
- Marketing Cookies: Used to display relevant offers. You have the option to disable these cookies.
You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain features on khala8.
Khala8 follows the highest industry standards to protect your data. Our security infrastructure is regularly updated and monitored by a dedicated team of experts.
- All data transfers are secured with 256-bit SSL encryption.
- Two-factor authentication (2FA) is available to secure your account login.
- Sensitive data is stored encrypted on secure servers.
- Suspicious login attempts or unusual account activity are flagged and detected immediately.
- Regular security audits and penetration testing are conducted on an ongoing basis.
- Khala8 staff are granted access only to the data they need to perform their role.
If you notice any security issues or suspicious activity, contact us immediately at support@khala8.net. We will take action within 24 hours.
As a Khala8 user, you have full control over your own data. We uphold the following rights:
- Right to Access: You may request access to the information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
- Right to Data Portability: You may request a copy of your data in a specific format.
- Right to Object: You may object to marketing communications or specific uses of your data.
To exercise any of these rights, email us at support@khala8.net or reach out via live chat. We will respond to your request within 30 days.
In some cases, legal obligations may prevent us from deleting all data — such as records of financial transactions. We will inform you in detail if this applies.
Khala8 retains your data only for as long as necessary. Different types of information are subject to different retention periods:
- Account information — retained for the full duration of your account and for 5 years after closure.
- Financial transaction records — retained for a minimum of 7 years as required by law.
- KYC documents — retained for 5 years after verification, or as required by law.
- Communication records — retained for 2 years after a support ticket is closed.
- Technical logs — retained for a maximum of 1 year.
Once the retention period expires, your data is securely deleted or anonymised so that your identity cannot be determined in any way.
Khala8 strictly prohibits access to its services by anyone under the age of 18. The privacy and protection of minors is our highest priority.
- Age is verified at the time of registration, and additional documentation may be requested in suspicious cases.
- If a user is found to be under 18 years of age, their account will be immediately suspended.
- We do not knowingly collect any information from individuals under the age of 18.
If you believe a minor is using Khala8, please notify us immediately at support@khala8.net. We will take prompt action.
Khala8 may update this Privacy Policy from time to time. We will notify you of any significant changes in advance via your registered email or a notification on the platform.
Continued use of Khala8 after an updated policy is published will be considered acceptance of the new terms. Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.